Box.Live - FAQ - Box.Live

Box.Live – FAQ

Account Questions

How do I download the Box.Live app?

Box.Live is available through your favourite app stores and as a browser extension.

Apple: https://apps.apple.com/app/box-live-boxing-schedule/id6446171381

Android: https://play.google.com/store/apps/details?id=com.hxiopublishing.boxlive

Browser: https://box.live/pwa/

How do I create a free account?

Simply enter a few details here: https://box.live/signup/

I never received my email confirmation email.

Please check spam or junk folders. If you need us to send another one, please log in and visit this page for further instructions: https://box.live/resend-confirmation-email/

How do I turn off emails and push notifications from you?

You can update your messaging preferences anytime from ‘My Account’ > ‘Account Settings’.

How do I update my email address or password?

Select ‘Account Details’ from ‘My Account’ and use the ‘change password’ or ‘email’ tab. You’ll need to reconfirm any new email via a confirmation link we’ll send to your new inbox.

What do I do if I’ve forgotten my password?

Enter your email or username here and we’ll send you instructions on how to reset it: https://box.live/forgot-password/

How do I update my cookie preferences?

You can update your data preferences anytime from ‘My Account’ > ‘Account Settings’. > ‘My Data’

Our full privacy policy is available to read here: https://box.live/mobile-app-privacy-policy/

How can I delete my Box.Live account?

You can permanently delete your account and data from ‘My Account’ > ‘Account Settings’ > ‘My Data’

I want to cancel my payment.

Box.Live isn’t a subscription service, we’re just a boxing information site that displays TV and streaming details. We don’t currently collect any payments.

Here are some links that might be helpful to contact, depending on who you’re subscribed to.

BT: https://www.bt.com/sport

DAZN: https://www.dazn.com/

Sky Sports / NowTV: https://www.nowtv.com/home/existing

Fite.TV: https://www.fite.tv/

Premier Sports / Box Nation: https://www.premiersports.com/

ESPN+: https://plus.espn.com/

ShowTime: https://www.sho.com/

Paramount Plus: https://www.paramountplus.com/

BLK Prime: https://watchnow.blkprime.com/

Data & Schedule Questions

I’m a boxer; how do I get a Box.Live profile?

Box.Live editors decide which profiles to list based on a fighter’s current and future involvement with the highest-level sport. We guard this to help keep the site manageable and provide the best experience for our users.

How do I add my event?

Box.Live only displays cards at the very top end of the sport. Although we love and respect all the promoters putting on events worldwide, we unable to cover everything.

I’ve noticed a mistake with your data, or you’ve missed a fight!

We’re really sorry about that! Contact us to let us know and we’ll get it fixed asap.

Technical Issues

I’m having technical issues, or a feature isn’t working correctly.

First, try to clear your app or browser cache. Here are some helpful guides:

Apple and/or Safari: https://www.laptopmag.com/news/how-to-clear-cache-on-iphone-declutter-your-ios-device

Android: https://www.avg.com/en/signal/how-to-clear-cache-on-android-phones

Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

If that doesn’t fix the issues, please contact us immediately. Remember to let us know your phone make and model and how your currently access Box.Live (via our app or on the web).